Refund Policy
Last Updated: January 2025
This Refund Policy outlines the terms and conditions for refunds on services and products provided by YARUNARA TECHNOLOGIES PRIVATE LIMITED.
1. General Refund Policy
At YARUNARA TECHNOLOGIES PRIVATE LIMITED, we are committed to providing high-quality services and products. We understand that circumstances may arise where a refund is necessary, and we strive to handle such situations fairly and transparently.
Refund eligibility depends on several factors including the type of service, project stage, and specific circumstances. This policy applies to all our services including:
- LED Display Board solutions and installations
- RFID Systems and related hardware
- Smart City Solutions and consulting
- Software Development projects
- Management and Technical Support services
- Digital Marketing services
2. Service-Specific Refund Terms
2.1 Hardware Products (LED Displays, RFID Systems)
- Before Delivery: Full refund available if order is cancelled before manufacturing begins
- Manufacturing Stage: Partial refund (50-75%) depending on completion percentage
- After Delivery: Refunds only for defective products within 30 days of delivery
- Custom Products: No refunds for custom-manufactured items unless defective
- Installation Services: Refunds available only if installation cannot be completed due to our fault
2.2 Software Development Services
- Planning Phase: Full refund if project is cancelled before development begins
- Development Phase: Partial refund based on completed milestones
- Testing Phase: Limited refund (25-50%) depending on project completion
- Deployment Phase: No refunds once software is deployed and accepted
- Maintenance Services: Pro-rated refunds for unused maintenance periods
2.3 Consulting and Management Services
- Hourly Services: Refunds for unused pre-paid hours
- Project-Based: Refunds based on deliverables completed
- Retainer Services: Pro-rated refunds for unused retainer periods
- Training Services: Full refund if cancelled 48 hours before scheduled training
2.4 Digital Marketing Services
- Setup Fees: Non-refundable once campaign setup is completed
- Monthly Services: Pro-rated refunds for unused portions of the month
- Ad Spend: Unused ad budget will be refunded
- Content Creation: No refunds for completed and delivered content
3. Refund Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
3.1 Valid Reasons for Refund
- Service not delivered as per agreed specifications
- Technical issues preventing service delivery from our end
- Defective hardware products
- Cancellation within agreed cancellation period
- Failure to meet agreed project milestones due to our fault
3.2 Non-Refundable Situations
- Change of mind after project commencement
- Client-side delays or non-cooperation
- Services delivered as per agreed specifications
- Third-party costs already incurred
- Custom development work completed as per requirements
4. Refund Process
To request a refund, please follow these steps:
- Step 1: Contact our customer service team with your refund request
- Step 2: Provide order/project details and reason for refund
- Step 3: Our team will review your request within 3-5 business days
- Step 4: If approved, refund will be processed within 7-10 business days
- Step 5: Refund will be credited to the original payment method
5. Refund Timeline
Refund processing times vary depending on the payment method and circumstances:
5.1 Processing Time
- Review Period: 3-5 business days for refund request evaluation
- Approval Process: 1-2 business days for management approval
- Payment Processing: 5-10 business days depending on payment method
- Bank Transfer: 2-5 business days for bank transfers
- Credit Card: 5-10 business days for credit card refunds
5.2 Factors Affecting Timeline
- Complexity of the refund request
- Need for additional documentation
- Bank processing times
- Holiday periods and weekends
6. Partial Refunds
In certain situations, partial refunds may be applicable:
6.1 Calculation Method
- Based on percentage of work completed
- Milestone-based refund calculation
- Time-based pro-rata calculation
- Resource utilization assessment
6.2 Deductions
- Third-party costs already incurred
- Setup and administrative fees
- Completed deliverables value
- Processing and handling charges
7. Important Considerations
- Documentation Required: All refund requests must be accompanied by proper documentation
- Communication: Refund requests must be made in writing via email
- Dispute Resolution: Any disputes will be handled through our standard dispute resolution process
- Final Decision: Management reserves the right to make final decisions on refund requests
8. Exceptions and Special Cases
Certain situations may require special consideration:
8.1 Force Majeure Events
In case of events beyond our control (natural disasters, government regulations, etc.), refund terms may be modified on a case-by-case basis.
8.2 Long-term Contracts
For contracts exceeding 12 months, special refund terms may apply as outlined in the individual contract.
8.3 Enterprise Clients
Large enterprise clients may have customized refund terms as per their specific agreements.
9. Alternative Solutions
Before processing a refund, we may offer alternative solutions:
- Service modifications to meet requirements
- Credit towards future services
- Extended support or maintenance
- Additional training or consultation
- Replacement products or services
10. Contact for Refund Requests
For all refund-related inquiries and requests, please contact our customer service team. We are committed to resolving refund requests promptly and fairly.
When contacting us, please provide:
- Order or project reference number
- Detailed reason for refund request
- Supporting documentation
- Preferred refund method
- Contact information for follow-up